Privacy Policy

01Overview

This Privacy Policy explains how Mila Agency S.A.S. (“Mila Agency”, “we”, “us”) collects, uses and protects the information you share with us through our website and our services. By using this website you agree to the practices described here.

We are responsible for the personal data you provide to us and process it in line with Colombian data protection law (Law 1581 of 2012) and applicable consumer protection rules.

02What information do we collect from people who visit our website?

We gather your IP address, time spent online, the messages you send us and, if you are a client, your history of payments and spending. When you submit the contact form we also collect the name, email address, phone number, postal address, subject and message you choose to provide.

We do not intentionally collect information from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

03When do we collect information?

Information is collected when you use the website, submit a contact form, subscribe to our newsletter, respond to a survey or contact us by email.

04How do we use your information?

We use the information for a single purpose: to provide you or your manager with statistics about the use of our services, to answer your inquiry, to improve our website and campaigns, and to comply with legal obligations.

• Respond to your request and coordinate meetings or proposals.
• Measure campaign and website performance so we can improve them.
• Send relevant information about our services, only if you ask for it.
• Meet accounting, tax and legal obligations.

05Do we use “cookies”?

Yes, we use cookies — small files transferred to your computer’s hard drive — that help us recognize your browser and capture certain information to enhance your experience. Cookies help us understand user preferences and compile aggregate data about site traffic and interaction.

We use cookies to:

• Understand and save user preferences for future visits.
• Compile aggregate data about site traffic and site interaction.
• Measure the performance of our advertising campaigns.

We do not use cookies with personal or tracking information beyond what is described here. You can choose to have your computer warn you each time a cookie is being sent, or you can disable all cookies through your browser settings. Note that disabling cookies may affect the efficiency of some site features.

06Third-party disclosure

We do not sell, trade or transfer your personal information to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business or serving you, provided those parties agree to keep the information confidential.

We may disclose information when required by law, to enforce our site policies, or to protect our rights, property or safety.

07How to delete all your information

From our servers

Inactive accounts are automatically deleted after three months of inactivity. Simply refrain from signing into your account, and after three months all information associated with that account will be erased. For immediate deletion, email us at marianloz196@gmail.com.

From your computer

Deleting our application in the usual manner is sufficient. You can also clear cookies and local storage from your browser settings at any time.

08How we protect your data

We maintain administrative, technical and physical safeguards designed to protect your personal information. While no method of transmission over the internet is completely secure, we continuously review our practices and limit access to the people who need it to do their jobs. If an incident affects you, we will notify you as required by applicable law.

09Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, email us at marianloz196@gmail.com.

We will respond within the timeframe required by applicable law. If you are not satisfied with our response, you can file a complaint with Colombia’s Superintendence of Industry and Commerce.

10Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision, and material changes will be announced on this page.

11Contact us

If you have questions about this policy or about how we handle your data, write to us or visit the studio.

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